What are the delivery options? 

Please visit our Delivery & Returns page for full details and information. 

Where will my order be delivered? 

Your order will be delivered to the shipping address you have provided at the point of check out. You are able to provide a different shipping address to your billing address. 

How will I know my goods have been dispatched? 

As soon as we have dispatched your order you will receive an email from us confirming the details of your purchase and the delivery. 

Will all my items be delivered together? 

Yes all your items will be delivered together with the exception of DD items- which will be clearly listed on our website and are shipped to you directly from our supplier. 

How are the products personalised? 

We offer both embroidery and print methods which will be clearly stated in the individual item descriptions.

Do you offer gift packaging? 

We currently do not offer gift packaging however we are working hard to offer this to our customers - join our mailing list for updates as to when this will come available. 

I would like to make a change to my order? 

Unfortunately due to the personalisation process you are unable to make any amendments to your order once this has been placed. 

I have received an incorrect or faulty item? 

We're very sorry if you have received a faulty or incorrect item. We have thorough quality check in place to prevent this from happening however mistakes can be made. If this occurs please contact our customer service team who will be able to help you: customerservice@lulabay.co.uk 

If your item has a fault or the personalisation is incorrect from what you ordered we will offer either a full refund or send out the item you have ordered again amending the error made.